Advanced SOC analytics — real-time MTTR and KPIs

Manage the performance of your cyber remediation (MTTR, Resolution Rate).

Q: How is the real Resolution Rate calculated in SOC?

Our system calculates: Legitimately Closed Tickets / (Total - False Positives recognized) . If your team processes 100 alerts of which 50 are noise, your performance is evaluated on the 50 real threats.

Q: Why is measuring MTTR crucial?

Ransomware can encrypt a network in tens of minutes. If your MTTR is measured in days or hours , your investigation processes are not adapted to the speed of modern attacks.

Q: Can I export the history for my own audits?

Yes, a module allows you to export the complete history under standardized CSV format protected against malicious macro injection (prefixed anti-injection).

Leading security strategy requires more than hunches. With the Akuity SOC consolidated Dashboard, measure the effectiveness of your analysts, identify attack peaks and monitor your MTTR in real time, in strict compliance with auditing standards.

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Operational asymmetry

Without reliable metrics, you are piloting your security blindly

Sans Akuity SOC

Avec Akuity SOC

Distorted statistics

False positives included in calculationsperformance: your actual resolution rate is artificially inflated by background noise.

Realistic resolution rate: SOC formula excluding false positives —Resolved / (Total - False Positives).

External governance

Manual exports to PowerBI or Excelto generate reports. Delays, handling errors and loss of traceability.

Centralized dashboard: Area Charts, Scorecards and incident lifecycles directly in the application.

Multi-tenant readability

Data mixed between multiple clientsfor MSSPs: impossible to produce a unit report per tenant.

Dynamic Holding Filter: consolidated global view or unit view of a tenant in one click.

3 analytical pillars

How Akuity SOC is revolutionizing SOC analytics

Dynamic Scorecards (MTTR & Resolution)

Vital indicators displayed in real time:MTTR measured in minutes(reactivity index) andActual Resolution Ratevia the expert formulaResolved / (Total - False Positives).

Temporal Evolution and Severities

Interactive Area Chart on30 days(Recharts, premium visual gradients) to visualize attack waves. Donut pie chart for severity breakdown (Critical/Medium/Low).

Incident Life Cycle Monitoring

Horizontal loading bars representing the volume of tickets in their4 phases: To be qualified, In progress, Closed, False Positive. Secure CSV export with anti-injection protection.

Concrete case

The MSSP Monthly Safety Report

Reporting — Dynamic Tenant Filter

Dashboard

At the end of the month, the CISO or MSSP wants to analyze the posture of a specific customer. He uses theDynamic Holding Filterto isolate tenant data.